Closure: 17th - 28th April
We are closing at 3.30pm on Tuesday 16th April due to family bereavement. We re-open at 9am on monday 29th April. All orders placed during this time will be processed as soon as we re-open.
Delivery & Returns
Order over £75 worth of stuff, and you will automatically receive free delivery, providing that the parcel is travelling within the UK (includes Northern Ireland).
FREE DELIVERY ON UK ORDERS OVER £75.00
Payment can be made using the following cards:
Payment can be made online via our secure HSBC gateway or via PayPal
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When Will My Order Be Dispatched?
We work on all orders in the order that we receive them. Normally we dispatch parcels within 2 to 3 days of receiving your order. However during very busy periods it may take an extra day or two for your parcel to be dispatched.
If you place an order which includes an item marked on our website as either out of stock or as a special order then your entire order will be dispatched when this special item is back in stock.
If you require your order to be sent urgently, please either email or telephone us (firstname.lastname@example.org or 0151-348-4762) to discuss this with us.
UK Delivery (from £3.99 + VAT)
All parcels are sent using a tracked delivery service - either Royal Mail, or a courier for heavier parcels.
Parcels to the EU: Parcels up to 2kg are shipped using Royal Mail's tracked business service. From 2kg to 20kg we use a tracked courier service. In both cases the parcel will be passed to an international delivery partner from the recipient's country once the parcel leaves the UK. Parcels will normally require a signature upon delivery.
Rest of World: Parcels up to 2kg are shipped using Royal Mail and do not include import taxes. Upon leaving the UK your parcel will be passed to one of Royal Mail's international delivery partners. Your parcel will be tracked and/or signed for - wherever possible both tracked and signed. For parcels over 2kg being shipped to non-EU destinations, we will give you a personalised delivery quote. Please contact us to discuss your requirements.
We are sorry but we cannot ship blank ammunition outside the UK
1. Returns Policy: Non-Faulty Items
1.1 For Non-Faulty Items (e.g. if you ordered the wrong size, or you decide you don’t like the item): items may be returned provided you do so within 10 working days from the date you receive them, and the goods are unused, undamaged and returned with all the manufacturer’s packaging & labels.
2.5 If the manufacturer feels that the damage falls within the accepted level of expected wear and tear, they may refuse to either issue a reimbursement or a replacement. In this case, we will be unable to provide you either with a replacement, credit note or a refund. However we will return the original item to you should you so wish - we will require a contribution to the redelivery costs. We will also if required provide you with contact details of the manufacturer / wholesaler should you wish to contact them directly and challenge their decision.
2.4 If this is not possible, we will either replace the item, issue a credit note or reimburse you according your preference, apart from the conditions set out in section 2.5
2.3 Where possible the manufacturer will repair the faulty item which we will then return to you.
2.2 If the item needs to be returned, we will email you a returns label and arrange for the parcel to be collected from you. Please fill in the form below and put it in the parcel
2.1 if possible send us photos of the damage via e-mail. We will send the photos to the manufacturer for them to assess. In some cases it may be possible to arrange a replacement without returning your faulty product.
Due to the nature of the items we sell, a certain amount of normal wear and tear must be anticipated. However if an item you purchased from us has been damaged and you feel that the item has not performed as well as expected, please observe the following instructions:
2. Returns Policy: Faulty Items
Gear reserves the right to withhold your original payment. In this situation, we will return the original item to you if you wish, but we will require additional payment for the redelivery cost.Gundog1.8 If you return an item that is no longer in a saleable condition,
1.7 If you are returning a dog vest please ensure it is completely free from dog hairs!
1.6 No refunds will be given on items which have been personalised or embroidered.
Gear, a refund for the cost of the products (minus the postage cost) will be issued via the same method the customer used to pay for the goods, within 48 hours. If you want a different product/size/colour etc in its place instead of a refund, simply order the replacement item in the normal way – either online or over the phone,Gundog1.5 Refunds & exchanges: once returned goods are received by
Gear reserves the right to either withhold refund payment or return the goods to the buyer.Gundog1.4 If you do not observe these criteria, and items are lost or damaged during transit back to us,
1.3 The customer is liable for their chosen method of return service. We suggest using a tracked service, either at your local Post Office or online at www.interparcel.com
1.2 Fill in the returns form and return the item, with the form, to us. The customer pays the return postage costs and we suggest you insure the return items against loss or damage.