FREE DELIVERY ON ORDERS OVER £75.00We are pleased to offer free delivery on UK orders over £75.00 which don't contain ammunition, and orders containing ammunition excluding the Highlands and Northern Ireland. Your delivery cost will be automatically removed during the checkout process.
Payment can be made using the following cards:
Payment can be made online via our secure HSBC gateway or via
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WHEN WILL MY ORDER BE DISPATCHED?
We work on all orders in the order that we receive them. Normally we dispatch parcels within 2 to 3 days of receiving your order. However during very busy periods it may take an extra day or two for your parcel to be dispatched.
If you place an order which includes an item marked on our website as either out of stock or as a special order (2-3 weeks) then your entire order will be dispatched when this special item is back in stock. if you'd like your other items sooner, we will happily ship them right away but we would require an additional delivery payment to cover the second delivery cost.
If you require your order to be sent urgently, please either email or telephone us (firstname.lastname@example.org or 0151-348-4762) to discuss this with us.
Parcels with no blank ammunition
Royal Mail Untracked (from £1.20 + VAT): parcels up to 250g in weight and with a value of £25.00 or less can be shipped using this cost-saving delivery option. Parcels ship with Royal Mail and will take 1-2 days to arrive once your parcel has been shipped. Parcels containing ammunition cannot use this option.
UK Tracked Parcel (£3.99 + VAT): parcels up to 3kg can ship using this method throughout the UK, including the Highlands, Islands and Northern Ireland. Parcels ship with Royal Mail's 48-hour tracked business service and should arrive 2 days after dispatch. Parcels containing ammunition cannot use this option.
UK Tracked Extra Large Parcel (£5.50 + VAT): parcels over 3kg use this tracked service. Depending upon your location either Royal Mail or UK Mail will be used and your parcel will arrive 1 - 2 days after dispatch (up to 3 days for Highlands, Islands and Northern Ireland). Parcels containing ammunition cannot use this option.
Parcels containing blank ammunition
Royal Mail will not carry ammunition. For these orders we use UK Mail.
Mainland UK: this is a next day fully tracked service. Prices start at £4.50 + VAT, rising to £5.50 + VAT for heavier parcels.
Delivery outside the UK
Parcels to the EU: Parcels up to 2kg are shipped using Royal Mail's tracked business service. From 2kg to 20kg UK Mail is the courier. In both cases the parcel will be passed to an international delivery partner from the recipient's country once the parcel leaves the UK. This service is fully tracked throughout.
Switzerland & Norway: up to 2kg Royal Mail will transport your parcel and import taxes are not included in the delivery cost. Over 2kg UK Mail will ship your parcel & import taxes are included in the cost.
Rest of World: Parcels up to 2kg are shipped using Royal Mail and do not include import taxes. Upon leaving the UK your parcel will be passed to one of Royal Mail's international delivery partners. Your parcel will be tracked and/or signed for - wherever possible both tracked and signed. For parcels over 2kg being shipped to non-EU destinations, we will give you a personalised delivery quote. Please contact us to discuss your requirements.
We are sorry but we cannot ship blank ammunition outside the UK
1. Returns Policy: Non-Faulty Items
1.1 For Non-Faulty Items (e.g. if you ordered the wrong size, or you decide you don’t like the item): items may be returned provided you do so within 10 working days from the date you receive them, and the goods are unused, undamaged and returned with all the manufacturer’s packaging & labels.
1.3 The customer is liable for their chosen method of return service. We suggest using a tracked service, either at your local Post Office or online at www.interparcel.com
1.4 If you do not observe these criteria, and items are lost or damaged during transit back to us, Gundog Gear reserves the right to either withhold refund payment or return the goods to the buyer.
1.5 Refunds & exchanges: once returned goods are received by Gundog Gear, a refund for the cost of the products (minus the postage cost) will be issued via the same method the customer used to pay for the goods, within 48 hours. If you want a different product/size/colour etc in its place instead of a refund, simply order the replacement item in the normal way – either online or over the phone,
1.6 No refunds will be given on items which have been personalised or embroidered.
1.7 If you are returning a dog vest please ensure it is completely free from dog hairs!
1.8 If you return an item that is no longer in a saleable condition, Gundog Gear reserves the right to withhold your original payment. In this situation, we will return the original item to you if you wish, but we will require additional payment for the redelivery cost.
2. Returns Policy: Faulty Items
Due to the nature of the items we sell, a certain amount of normal wear and tear must be anticipated. However if an item you purchased from us has been damaged and you feel that the item has not performed as well as expected, please observe the following instructions:
2.1 if possible send us photos of the damage via e-mail. We will send the photos to the manufacturer for them to assess. In some cases it may be possible to arrange a replacement without returning your faulty product.
2.2 If the item needs to be returned, we will email you a returns label and arrange for the parcel to be collected from you. Please fill in the form below and put it in the parcel
2.3 Where possible the manufacturer will repair the faulty item which we will then return to you.
2.4 If this is not possible, we will either replace the item, issue a credit note or reimburse you according your preference, apart from the conditions set out in section 2.5
2.5 If the manufacturer feels that the damage falls within the accepted level of expected wear and tear, they may refuse to either issue a reimbursement or a replacement. In this case, we will be unable to provide you either with a replacement, credit note or a refund. However we will return the original item to you should you so wish - we will require a contribution to the redelivery costs. We will also if required provide you with contact details of the manufacturer / wholesaler should you wish to contact them directly and challenge their decision.
2.6 If you do not observe these criteria, Gundog Gear reserves the right to either withhold refund payment.